Division 4.3.3.2 Contingency Management

The Service Provider is responsible for the CCN/CSI components located in the DG TAXUD CCN Infrastructure at each CCN/CSI site.

The Contingency service aims at restoring the agreed service levels within an agreed timeframe in case of partial or complete dysfunction or destruction of the CCN/CSI system by providing the Service Requesters with help and items such as:

• software backup of CCN gateways (at every site);

• central CCN backup site;

• redundant encryption devices;

• switching capabilities between production and backup gateways;

• spare units for hardware devices;

• dual telecom access lines to the CCN backbone (at every site);

• assistance in installation and configuration of CCN/CSI items in the DG TAXUD CCN Infrastructure;

• recovery procedures.